Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Prefilled Whitening kits and Whitening Pens are not returnable.

 

To complete your return, we require a receipt or proof of purchase to be emailed to smile@renewyouwhitening.com and request in writing to initiate a return.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at smile@renewyouwhitening.com.

 

Exchanges (if applicable)

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: smile@renewyouwhitening.com. Prefilled Whitening Kits and Whitening Pens will not be returned and can be discarded.

 

Shipping

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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A Note On Chargebacks

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A chargeback is when someone contacts their bank to inform them that they need to dispute a charge that is typically either fraudulent or unauthorized. On some occasions a merchant may be particularly hard to deal with, indignant or an outright fraud themselves so one would be justified in calling their bank if they had in fact been wronged by this business to receive a refund after having requested one and been denied. The chargeback process was incepted  by the Fair Credit Billing Act of 1974 (FCBA) to protect consumers from unfair billing practices. This law clearly states that you must first request a refund from the merchant prior to filing a dispute. The chargeback process was not designed as a way to get a refund without asking for one, it was designed to get you one once you had been refused by the merchant. We are not the nightmare merchant described above. We are actually quite friendly and amenable and we do all we can to make sure our partners are taken care of. We will gladly do all we can to help you and at the end of it all if it doesn't work out (rare), we will gladly issue you a  refund and await the day its better suited for you. Unfortunately, because of those few bad actors we must keep a team on staff to ensure we never lose a chargeback, so far, so good. So for anyone that thinks that the chargeback process through your bank is more legitimate than a conversation with the people you are in business with, please leave this site now as we have no desire to do business with fraudulent people, criminals, or people that just do inherently bad business. If you were on the fence I hope this has shed some light on a commonly misunderstood topic but as most of you are business owners yourselves you should really know better by now and this is nothing new to you.